Thank you for taking the time to complete the TransHelp Passenger Satisfaction Survey. Your feedback is incredibly valuable.
 
As a reminder, all of your responses will remain confidential and anonymous.
 
If you don’t want to answer a question, feel free to skip it and move on to the next one.

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* 1. I am satisfied with the overall TransHelp experience.

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* 2. Think about your last trip. To what extent do you agree or disagree with the following statements ?

  Strongly agree
(5) 		Agree
(4) 		Neither agree nor disagree
(3) 		Disagree
(2) 		Strongly disagree
(1)
My driver was friendly and professional
I felt safe
My vehicle was clean
I had a positive experience

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* 3. Did your vehicle arrive within the 30 minutes pick up window?

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* 4. I am satisfied with the overall booking experience.

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* 5. I am satisfied with the experience on a TransHelp bus.

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* 6. I am satisfied with the experience on a contracted service provider vehicle (example a taxi or accessible van).

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* 7. Do you find the automated Interactive Voice Response (IVR) phone call prior to your trip helpful?

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* 8. Did you receive door to door service?

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* 9. How do you hear about program changes/updates?

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* 10. Which of the following features would you like to see implemented in the future?

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* 11. How do you usually book with TransHelp

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