For Return Customers

We are looking for valuable insights into your level of satisfaction with the products and services that we provide at the HOpe Café. The responses you provide are confidential and will only be used to evaluate and enhance our customers’ experience at the café.

* 1. Welcome the the BLENZ Cafe at the Hope Centre!  Tell us what brings you to the café – check all that apply:

* 2. On average, how many times per week do you visit the BLENZ Cafe at the HOpe Centre?

* 3. If you did not come to the cafe, what would you do instead?

* 4. Please tell us how we are doing:

  Very dissatisfied Dissatisfied Neutral Satisfied Very Satisfied N/A
Overall quality of beverages
Good variety of beverages
Overall quality of food
Good variety and choice of food
Helpful staff
Speed of service
Overall quality of service
Quality and cleanliness of cafe and facility

* 5. Have you made use of the BLENZ Cafe at the Hope Centre's catering service for special events?

* 6. I you answered yes to Question 5 above, please tell us how we did:

  Very dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Overall quality of beverages
Overall quality of good
Choice and selection of food options
Overall quality of service
Appropriate quality for price paid

* 7. What is your overall level of satisfaction with the BLENZ Cafe at the Hope Centre?

  Very dissatisfied Dissatisfied Neural Satisified Very satisfied
I am:

* 8. Are you aware that the BLENZ Cafe at the HOpe Centre is a social enterprise business that provides employment opportunities for people with lived experience of mental illness?

* 9. What is your age?

T